Our Delivery Policy
- Quick delivery: We aim to despatch and deliver your order to you as quickly as possible.
- Delivery Method and Labelling: Your selections will be delivered to your door via Courier or if an international delivery via New Zealand Post International Air.
- Delivery Times: We aim to deliver within 7 days if your item is in stock. All back orders will be delivered within 21 days unless personally notified.
We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully.
If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.
No tolerance policy regarding Fraud
We will report credit card fraud to the relevant authorities of any attempted fraudulent order. Credit Card fraud in particular is a crime that is being committed daily over the internet.
We will only accept overseas orders from Australia, United Kingdom, Canada and the USA. This is to ensure that we are both protected from credit card fraud.
- Secure Details: Internet Ordering and Security is of utmost concern to us. We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone - at all!!
- Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available. Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
- Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to fax, mail or post your order to us.
- Secure Account: We use every means available to protect your sensitive information - that's why when you initially order from us, you will need to register as a customer by opening an account.